September 30, 2005

Serenity

Against better judgment, I read a brief Salon piece on Joss Whedon's Serenity.

Given a mention in abstract of a plot development, I am now even more motivated to go see the Big Damn Movie.

Movie theater, ahoy!

Posted by Colin at 11:02 PM | Comments (0) | TrackBack

September 29, 2005

Yay UPSes!

I never used to connect my monitor to my Uninterruptible Power Supply; it was more important to me to get long battery runtimes than to be able to see what I was doing. When I traded up to a newer APC UPS last year, I decided to hook up the monitor. The power went out for the first time this morning, and I have to say it's incredibly confounding to have the power go out around you and still be sitting in front of a honkin' CRT shining away like nothing's wrong. In fact, I actually sat there for a moment trying to figure out what kind of devilry shut down the A/C, lights, and television while leaving my entire computer running. The UPS alarm finally snapped me out of it and reminded me why this was happening. Nice. Battery-powered monitors are sweet.
Posted by Colin at 9:22 AM | Comments (0) | TrackBack

September 26, 2005

What a difference a day makes

I got the bad -- but not unexpected -- news on Saturday that my Jeep's fuel pump was on its last legs. My friendly neighborhood mechanic quoted me an ungodly sum for replacing it: $926.87 installed.

I knew this meant he was being billed out the bum by whatever location is selling the part. Knowing the local dealerships, my bet is he called Earnhardt, where they seem to mark everything up 100% over Mopar's/Jeep's list prices. For example, list on my replacement battery tray is $14. I paid $30 at Earnhardt. I'm glad I called around when I had to replace my tail lamp housing; Earnhardt wanted over $100 more than Pitre. The extra drive time was worth it to save the cash.

The fuel pump?

It lists for $330.

Wherever my shop called wanted $620 for it.

I just got a response back from Airpark Jeep's online parts sales and they're asking under $200.

Posted by Colin at 4:26 PM | Comments (0) | TrackBack

You Gotta Have Faith

Sometimes, when it feels like the world has lost its mind, a little ray of sunshine beams down and shows that not everyone is completely out of their gourd.

Parents of Pennsylvania, I salute you for filing suit to get "Intelligent" Design removed from the science course requirements. May your legal case bring the smack down on the crack heads.

The Flying Spaghetti Monster will certainly touch you with his Noodly Appendage for your bravery and conviction. The only way I could be more impressed is if bunches of you are practicing Christians, but the blip on the morning news was too skimpy on details to know if this is the case.

Posted by Colin at 9:18 AM | Comments (0) | TrackBack

September 25, 2005

Dolphins on the lam

You know those dolphins the Navy has been training for combat use? They may have escaped during the hurricanes. And they may be armed.

Let's not go swimming in the Gulf anytime soon.

Posted by Colin at 10:24 PM | Comments (0) | TrackBack

September 23, 2005

Some things never change

I received an interesting e-mail today. It was from the (rechristened) Ira A. Fulton School of Engineering at Arizona State University, writing me to inquire as to why I left their program. While I give them credit for polling ex-students to see how they can improve, it was also a stunning example of how little changed since I left. One of the last questions on the survey is whether you lived on-campus or off-campus your freshman year. The remaning questions are only to be answered if you lived on-campus. I selected off-campus, clicked "Submit Suvery," and was informed I had to enter a number in the "Number of semesters on campus" box. So I entered 0 and clicked Submit again. I was now informed the number had to be 1 or 2 semesters. I picked one just to shut it up, clicked Submit, and got another error. Now it wanted to know which dorm complex I lived in during the 1 semester I just lied about. Fascinatingly, there is a "None" option in the list although it's rather difficult to live on campus your frosh year and not be in a dorm. What's that option for? People living in the basement? Nonetheless, I selected "None," and held my breath to click Submit once more. It finally took this time, and off went the survey to the buffoons in the College of Engineering. Sorry; Ira A. Fulton School of Engineering. After submitting the survey, it struck me: the message had promised that, while your results would remain confidential, you'd be entered into a drawing for a 20GB iPod. The survey never asked for any personal information. So not only is it completely impossible for anyone to win an iPod by completing the survey, but I could pass the link along to everyone I know and they could pose as former engineering students. In short: The survey itself is yet another example of why I left that godforsaken program of study.
Posted by Colin at 6:22 PM | Comments (0) | TrackBack

Priorities

I had a great time with an old friend yesterday, chatting over coffee. The conversation turned to the hurricanes and Arizona's lack of natural disasters.

Her: I don't know what we'd do if we ever had to evacuate.
Me: Yeah, it's not really something we think about much.
Her: I think A and I would grab our PowerBooks and our cats and leave.
Me: *laughs* Sounds about right for me too.
Her: *laughs*
Her: Hmm. The deed would probably be a good thing to have too.

Ah, priorities.

Posted by Colin at 2:21 PM | Comments (0) | TrackBack

September 22, 2005

Relevant Experience

Here's a random thought for the day:

Before anyone is allowed to design a piece of software, they should be required to work in a customer support position for at least a year. A lot of idiotic decisions could be headed off at the pass if you had experience dealing with the comprehension level of actual users and not only your own brain.

On the one hand, this would likely drive up the usability of software on the whole. It's disappointing when someone pours months of work into something so promising only to have it completely and totally hobbled by a horrible user interface.

On the other, it would create more competition for people (myself included) who *do* integrate their user support experience into interface design. And it's kind of satisfying to watch an otherwise perfect product fail because it's about as user friendly as a barbed-wire steering wheel. It's a victory for users everywhere when that occurs; if people quit buying crap, crap will eventually no longer be foisted upon them by companies looking for a quick buck.

Posted by Colin at 7:13 PM | Comments (0) | TrackBack

Justify!

If there's one thing that's fascinating about Bush press conferences, it's that he always manages to justify the war overseas no matter what he's *actually* there to talk about. Like right now talking about Hurricane Rita. Blah blah blah, mobilizing, and now we justify the War on Terror, a war even more impossible to win than the War on Drugs. What's especially nice is the way it always plays out exactly the same way in his brainless pause-filled drivel; he trots out the exact words "September the 11th, 2001," and it's all downhill from there. His every appearance is so formulaic that I'm motivated to create a Buzzword Bingo generator just for Bush addresses.
Posted by Colin at 10:15 AM | Comments (0) | TrackBack

September 21, 2005

Confusion Abounds

The traditional photography companies have been tweaking their formulas lately, which means if you're a sucker like me shooting on the same black and white film you've been using for ages, you're just setting yourself up for disaster.

My favorite film has had the same development time forever: 8 minutes, 30 seconds. It's permanently etched into my very soul after three years of high school photography shooting nothing but that film.

I bought a single roll a couple weeks ago, and the development chart printed on the box still listed that time.

If you look at the data sheets the manufacturer has posted online, or purchase your film in a 3-pack, then the development time for the same dilution and the same developer is now 11 minutes.

You're going to end up with disastrous results if you underdevelop the film by 3 minutes. It's akin to baking a pie for half the listed time. It might barely pass for a pie, but it ain't gonna be cooked by anyone's standards.

Even more bizarrely, an old new single roll lists the development time as 11 minutes while a new new single roll listed it at the trusty ol' 8:30.

I'm not even going to pretend to understand what's going on; I'll just get in the habit of checking the instructions every time I develop a new roll of film.

Posted by Colin at 11:47 PM | Comments (0) | TrackBack

The Good Shephard

You know, until tonight's episode of Lost, I was completely and blissfully unaware of the Christ allusion of Jack's name. Then it all came into perfect focus tonight.

My Religion and Pop Culture professor warned us all we'd never be able to look at movies and television again without finding the religious and mythological undercurrent. Guess he turned out to be right after all.

Posted by Colin at 9:45 PM | Comments (0) | TrackBack

September 17, 2005

All Quiet on the Northern Front

Thursday morning, ants had invaded my bedroom. I spent the entire time from waking to leaving the house vacuuming up the annoying little critters who seemingly reproduced out of thin air.

Thursday afternoon, I went shopping at Home Depot in hopes of finding a pet-safe ant killer or trap. No dice.

Thursday evening, I gave up and grabbed the Raid Ant Trap II from Fry's. (Home Depot also sold it, but they were closed when I finally gave up on manual labor.)

Throughout Thursday evening and this morning, the little buggers kept coming in to the diner from hell, feasting on the tainted bait therein, and leaving or dying on the spot. The ants didn't seem to mind the dead; they just kept on trucking in and out.

Tonight, the conga line surrounding the and trap has disappeared -- and mysteriously, so have the dead ants. So either ants remove and bury their dead, or there are reanimated zombie ant corpses lurking around outside somewhere. Despite the sci-fi movie potential of the latter, I'm kinda assuming it's the former.

Either way, I can't argue with the quality of the Raid product. I read a few reviews on epinions last night that were a mixed bag, but they were all the previous generation which used some chemical I can't recall at the moment. The current generation -- the Ant Trap II -- uses Avermectin as the active ingredient. Having had animals treated with Ivermectin for mite infestation, I'm not surprised it did its job well and quickly.

Posted by Colin at 12:05 AM | Comments (0) | TrackBack

September 15, 2005

"War at Home" Sucks.

Fox's new, uh, "comedy," The War at Home, blows.

It's like they took Titus -- which I enjoyed -- and sucked all the humor and talent out of it, then vomited every cliché possible into the script, mixed liberally with misogyny, homophobia, and alcoholism, and expected it to do well.

Oh, right, and it's so unbelievably awful that it's absolutely loaded with canned laughter. Not even convincing canned laughter, but the completely unbelievable kind. And it's added in after nearly every line.

To channel Simon Cowell: "Dreadful. Absolutely dreadful."

Knowing Fox, though, they'll keep this stinker around for a whole season and can something good. Not that I can think of many new shows on Fox that are good.

Posted by Colin at 9:00 PM | Comments (0) | TrackBack

Creepy Crawlies

For the second time in the last couple of years, ants have invaded my bedroom. This time is much worse than the last; last time they were centralized in the corner behind me computer, happily mowing down some juice I'd spilled and apparently not cleaned up well enough. An express flight later, it was hasta la vista anties.

No such luck this morning. They're running a war with multiple fronts.

I first noticed the little bastards last night, finding one crawling on my iBook. Given the floor didn't appear to be moving, I just assumed it was in Odin's fur when he came in last night.

I discovered this was not the case when I stumbled out of bed with the alarm and shambled down the hallway to the bathroom (if you've seen Shaun of the Dead... I'm Shaun). I sat down to do my business and realized my foot had a distinct sensation of movement. Looking down, it was crawling with easily half a dozen ants. Initially I wondered what the hell they were doing in the bathroom; then it dawned on me there was nothing of ant interest in there and they hitched a ride from my room. They were quickly dispatched, and I went back to my room to find them.

Knowing where last night's first visitor had been, that's where I looked -- and sure enough, there were ants. Not doing anything in particular, just coming out of the middle of the carpet. I doused them with lens cleaner until they stopped moving and then went to get the vacuum. I ruthlessly vacuumed them up, even taking the time to shout "Take that, you little bastards! Burn in hell!"

This would prove to be a mistake.

The ants that had initially hitched a ride with me, it turned out, were not from that portion of my bedroom.

Nay; they were from a much larger grouping right in front of my door. I'd riled them up when I stepped on them on my way out, I'm sure, and I had now left and re-entered the room several times including rolling over their little colony with the vacuum.

As I rolled into the hallway victorious with the vacuum, I realized I was being bitten and scaled.

I'm sure I was a sight to see, screaming "Shit!" in a girly falsetto and then frantically slapping my legs, ankles, and feet whilst decked out in a pair of boxer shorts and Teva flip-flops.

Peeking back in the door, there was the next I'd just stirred up. While more numerous, they're apparently also incredibly stupid; they've claimed a pile of magazines. The other ants had at least found two crumbs. These... are crawling on glossy tech industry magazines.

Posted by Colin at 9:41 AM | Comments (0) | TrackBack

September 13, 2005

Lemon Ice

You know how when you smell things you can also taste them, as a side effect of the way our olfactory and taste senses work?

Crest's new "Lemon Ice" flavor tastes a lot like lemon Sun Light dishwasher detergent smells.

On the one hand, it's not a bad flavor if you allow it to stand on its own. On the other, it's difficult to get past the fact your could just as well be brushing your teeth with dishwasher soap. Mmm, appetizing.

Posted by Colin at 11:19 PM | Comments (0) | TrackBack

September 10, 2005

Ding! You've nailed it.

Tugboat Enterprises on software development (transcribed from a Kickstartnews Revue podcast:


Some of [the existing products] would only work if you have a 2004 or 2003 era computer, and a 17" or bigger monitor. Anything other than that they just wouldn't work.

One of the benefits we had [...] is that we know the vast majority of people have older computers. And if you're going to service as much of the market as possible, you'd better be able to service those older computers.

An excellent point. You absolutely have to know your market, and a lot of people jumping into business don't. As an example, I knew a product I was working on would be used heavily in the education market. While I had a bevy of better tools available to me if I ignored users of older computers and operating systems, I'd be shutting out a huge portion of my potential market. Education and small business are notoriously underfunded and outdated; if you want to successfully reach either market, you've got to make things work on their terms.

Additional examples include the huge number of "paperless medical office" companies churning out unusable software because they don't have anyone with a private practice background on staff and they aren't soliciting feedback from the market.

Because the Tugboat folks seem like a nice crew, I'll link to their product. They offer Lifeboat, a file recovery utility for Windows systems. If your system stops booting, you can use Lifeboat -- a $99 program -- to snag what's still lurking on your drive. Haven't tested it myself, but it's been well-reviewed by others.

Granted, you'd probably never find it if you didn't already know it exists. Their site has the same problem a lot of smaller businesses have: it kicks Google in the nuts with a crazy "every page has the same title" design, and almost no text, which means you will not find Lifeboat via Google by searching for "Lifeboat" or combinations of terms involving data recovery.

So that's two business tips for a (late) Friday night:
1. Know your market inside and out. Don't, for example, make the gross error that education customers will be running the latest operating system on even vaguely recent hardware.
2. Be search-engine friendly. If you're not afraid of reading, visit Google's Webmaster Guidelines. If you prefer to have someone else do it, hire a (reputable!) Search Engine Optimization consultant, like Lesa Snider.

Posted by Colin at 12:49 AM | Comments (1) | TrackBack

September 9, 2005

Gas Prices Suck

Trinity wins this round. I thought I'd beat her 50.00 fill-up, but even at $3.119 a gallon the pump shut off at $45 and change. If I was a little less sane, I'd start an SUV rental service for people like me who need offroad-capable vehicles but hate the fuel costs of using one as a daily driver. A rental service where the vehicles would be expected to come back with pinstripe and mud and brush, which the likes of Hertz and Avis tend to frown on. (Feel free to steal my idea and make a million-dollar business out of it. I don't mind.)

Dear gas prices,

You suck.

Get cheaper. And don't try to give me that hurricane BS; I'm already aware we get almost none of our supply here from the gulf.

Love, Colin

Edit: How apropos. I paid $3.119 this morning. This afternoon, Mobil lowered their prices to $2.999. It's still outside the realm of reasonable, but it's a damn sight better than over $3.

Posted by Colin at 1:42 PM | Comments (0) | TrackBack

nano-sized Cables

Two minor annoyances with the iPod nano: the headphone cord and the USB dock cable cord.

Both are shorter than what shipped with my third-generation iPod, making it less convenient to sync (my 15 gig sat on my desk to sync; the nano barely makes it to the shelf below) and limiting which pockets you can put the iPod in.

Beyond that, it's a well-designed little piece of gadgetry. The fact that it's based on flash memory instead of a hard drive has two major benefits: you don't have to worry about anything that might harm the hard drive, and the nano doesn't get warm since there are no moving parts.

Well, make that three minor annoyances: the third-gen models also came with, for lack of a better term, two buttplugs. They kept lint and dirt and scraping objects out of the gaping dock connector orifice when you were tooling around with your iPod. The nano doesn't come with any, and the buttplug from my full-sized iPod doesn't fit. On the other hand, I haven't seen anyone with an iPod newer than mine that does have a buttplug, so maybe Apple stopped including them across the entire line.

(I can imagine the disappointed Google visitors already...)

Posted by Colin at 11:04 AM | Comments (0) | TrackBack

September 8, 2005

iPod nano Impressions

I just got back from the Chandler Apple Store, a spanky new 2 gigabyte iPod nano in tow. I figured I'd make the leap and replace my aging 15 gigger; it's several generations old now and doesn't fit particularly well into my pockets.

My initial impressions are positive overall, but a bit critical of connectivity.

Size-wise, the nano is amazing. It's probably about half as wide again as an iPod shuffle, yet manages to fit a screen nearly the size of a full iPod (1.5 inches on the nano, 2 inches on the iPod (nee iPod photo)). It's a little bit longer than the long side of a credit card. Very thin; fits in a pocket with ease.

The color screen is gorgeous and the backlight pumps it out like nobody's business.

The Clickwheel, despite being scaled down to probably an inch in diameter, is completely usable. Owners of Clickwheel iPods won't notice anything different; if you (like me) are coming from one of those horrible touch-sensitive iPods, the Clickwheel is a dream.

Pocket factor: Brilliant! It slips unobtrusively into a pocket, you'll easily forget it's there, and you're not sitting with pressure on the headphone jack as was (and still is) the case with full-sized iPods.

All positive so far.

Where my complaints come in are as a Mac user with a 2002 system. I haven't added in a USB 2.0 card, and if I was using anything other than a Power Mac, that wouldn't even be an option. USB 1.1 does provide enough juice to sync and charge, but it's ungodly slow for filling the iPod (since it caps out at, what, 12-ish MB/s?).

Apple was nice enough to make a screen that pops up on the iPod and tells you FireWire can't be used to sync, but why not? I want to use my FireWire cable, dammit!

Also mildly disappointing is the lack of a remote control connection, meaning both you can't use a remote control and you can't use any existing model of Griffin iTrip. Not a huge deal-breaker for me (I've honestly stopped using my iTrip since one of the local radio stations headed back in the right direction), but it would be nice to at least have the option.

Keenest feature by far: The headphone jack is on the bottom of the nano. While this sounds odd at first, it's great for two reasons.

1. Like the iPod shuffle, the nano can be worn on a lanyard. With the iPod upside down, you can read the screen right-side-up simply by looking down.

2. The big one for me: Reach into pocket, remove iPod. Your thumb is already where it needs to be and the iPod is already right side up.

Posted by Colin at 8:13 PM | Comments (4) | TrackBack

iPod Love and MT 3.2

MT 3.2
I finally upgraded to Movable Type 3.2. Good stuff, especially the new junk filtering features. It's a free upgrade and well worth it if you haven't moved up already. (I'd been running the betas against a copy of the site, but hadn't taken the five minutes to upgrade the real site once 3.2 was actually released.)

iPod Love
Holy crap, check out the iPod nano. According to someone else with lust over the thing -- who tried to buy one only to find them already sold out where she went -- it's apparently about the size of a credit card. I can't be bothered to find a ruler and measure out 3.5 x 1.6 inches, so I'll take her word for it. ;)

On the one hand I'm not sure I want to give up the massive storage capacity of my old-school third generation iPod. 15 gigs is a hell of a lot of music. But I do find myself wishing at times I had a physically smaller iPod, and my music collection is getting to the point it's unwieldy to have the whole thing on a portable music player: Scroll, scroll, scroll... nope, keep scrolling... scroll... scroll faster... too far, go back...

Would 500 songs (2 gigabytes) be enough to satiate me? Dunno.

Posted by Colin at 6:04 PM | Comments (0) | TrackBack

And the other side...

Dori Smith posted an interesting bit about Barbara Bush's take on the hurricane and the relief efforts.

[After visiting the Astrodome,] Barbara Bush said: "Almost everyone I’ve talked to says we're going to move to Houston."

Then she added: "What I’m hearing is they all want to stay in Texas. Everyone is so overwhelmed by the hospitality.

"And so many of the people in the arena here, you know, were underprivileged anyway, so this — this [she chuckles slightly] is working very well for them."

What on earth, lady? Many of those droll and amusing underprivileged people did have homes, and did have jobs, and did have a family, and did have some modicum of a life. Some of them were likely trying to work their way out of the projects; now they're penniless, without possessions of any sort, and living on cots in a sports arena. How in the hell is that "working very well" for any of them? Even in the crappiest of the projects, you'd still have some privacy and independence.

Real life does not begin and end at the country club.

Posted by Colin at 9:27 AM | Comments (0) | TrackBack

September 7, 2005

Proportion

Photos of New Orleans dead are being strongly discouraged by FEMA, who desire that "the recovery of the victims ... be... treated with dignity and the utmost respect."

Some people are trying to polarize the issue, comparing it with the Bush administration's ban of photographing soldiers' caskets.

I have to side with FEMA on this one. While the management of the whole situation is all bolloxed up, this is not on par with perfectly-polished wooden caskets. These people are civilians, they're not in caskets, they're readily identifiable... and by this point they're going to be bloated and partially decomposed.

Certainly I would not want one of my relatives, missing chunks of flesh and blown up like a balloon, splashed across front page news. Nor do I really care to see anyone else's family members depicted that way. You can take all the pictures of closed, flag-draped caskets in the world -- it's not the same as someone's glassy-eyed grandmother with half her face chewed off by rats.

The media's gone gore-crazy in the past few years. It used to be the evening news wouldn't show blood-streaked pavement or body bags following auto accidents. These days you're likely to find them using their NewsChopper 7 Xtreme PowerVision 7 NewsCam to zoom in on the body bag, if not a body still lying in the street. Since the hurricane hit, I've seen corpses floating in flood water on NBC, ABC, FOX, and CNN.

I can't imagine what it would be like to be watching the news and realize that's my mother or my father or my brother sprawled out on the pavement in glorious high-definition television.

At some point, mainstream media became as bad as the paparazzi.

Posted by Colin at 6:20 PM | Comments (0) | TrackBack

September 3, 2005

Rehnquist has passed

Supreme Court Chief Justice William Rehnquist has died today at the age of 80.

No full stories yet, but CNN.com is reporting it via a big read header on every page. I expect they'll have a full-blown article soon.

Posted by Colin at 9:11 PM | Comments (0) | TrackBack

Happenstance

I love happenstance. Just those random little moments where life hands you a good piece on a plate for once... it's great.

I just got an e-mail from a friend I haven't seen in ages. Out of the blue. She found me from an iCal calendar I published, and sent me an e-mail to see if I was the person she thought (I am, obviously).

She's one of those people I regret ever losing contact with. Especially since she's a great person, whereas the people I hadn't lost track of have all gone into self-destruct mode lately.

It's an annoying reminder of how futile life is when you end up feeling you wasted years maintaining friendships with people who are now a hair's width away from ending up in a body bag or with some easily preventable terminal illness, all the while having not talked in years to the people that always were and still are worthwhile.

Having found Andi again, though, pretty much outweighs the drug addicts and walking VD factories (which is a whole other topic) I'm now trying to avoid.

Posted by Colin at 4:16 PM | Comments (0)

Potpourri for $100, Alex

eBay is crazy
I figured I'd hit eBay, find an old and unwanted 1U server for cheap, and throw it in a colocation facility's server room. I stupidly underestimated the bizarre eBay economy, where untested servers go for more than refurbs do fresh from the manufacturer. Maybe I'll find something yet, but so far it's been good for staring in disbelief at.

Cacti is nice
For monitoring numerical data (e.g., server traffic), MRTG has been the de facto choice for years. MRTG and I couldn't come to an agreement on its working last weekend, though, so I replaced it with Cacti. Nice package. Lots of pretty graphs to choose from, and if you're feeling particularly inspired you could always add your own new graph styles.

As is true of many open source projects, the documentation leaves a lot to be desired, but if you can get it running and fake your way through, it works well. Only other real complaint is that it won't use SNMP MIB files, so instead of just getting a device profile from the vendor and slapping it in, you have to sit there and hand-code an XML file that will tell Cacti what the MIB file already says. That's particularly dense if you ask me, but hey, nobody did.

It's not hard to create the XML file, mind you, just time-consuming.

Deru is great
Continuing my trend of complimenting good businesspeople, local company Deru Internet likely gets to join the list currently populated by Apple, APC, T-Mobile, and Ranchero Software. I've heard nothing but rave reviews from people who have used their services.

Personally, I've only so far dealt with them in a pre-sales capacity, but they're working far harder at it than a lot of companies. Dell, for example, has always been worthless for me despite assigning a "Sales Manager" to every purchase (that person 1. Being available, 2. Giving a damn, and 3. Having a clue would usually all be helpful qualities, but Dell HR seems to be screening out employees with those qualities).

Deru's sales staff has an insane response time. And they're friendly. And knowledgeable. And they're willing and able to negotiate. I'm just looking for 1U of rackspace and a few gigs of bandwidth a month, but they're treating me like their only customer. It's a lost art in the business world, but it's nice when you run into someone keeping it alive. Hell, look at how many companies today do their best not to publish any way to contact a living person, be it telephone or e-mail or postal mail.

My initial contact was on a weekend, and my latest contact is this weekend. No matter when I've shot them an e-mail, I've had a response in short order. Their sales staff also writes in actual English, which is a nice change from companies whose correspondence could be put to shame by first graders (or is filled with IM-speak).

If Deru's half as great when I am their customer as they are when they want me to be their customer, I'll probably be hosting with them for years to come.

Posted by Colin at 12:43 PM | Comments (0) | TrackBack