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April 25, 2006

Overnight Prints

I need some business cards, and I've heard several people rave about Overnight Prints (.com), so I sent them a request for samples a week ago and completely forgot about it until they arrived on my doorstep today.

The quality of the samples rocks, and they are indeed some of the thickest, sturdiest cards I've ever had the pleasure of handling. Assuming they can even vaguely manage to be consistent in their color reproduction, I'm all over $10 business cards.

At $15 for 100 double-sided cards, it would even be painless to run a promotional set with a discount on the flipside in addition to a run of plain ol' blank-backed cards.

More on them later, once I've come up with a final card design and ordered a box. For now, they look promising, but we'll see if the hype holds up.

Posted by Colin at April 25, 2006 12:13 AM

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Dear Overnight Prints, I just spent 20 minutes speaking with Ra***** on your customer service line. To no avail. Your company, apparently, will not reprint my poor quality business cards. I have placed two orders with you. The first was trimmed crookedly but I used them anyway and decided to give you a second chance. I got the second box -- same thing - they're trimmed crookedly again. I started using them because as a small business owner every cent is precious. This week I had TWO customers comment on how crooked my business cards were cut. I have used about 50 - 100 of a box of 1000 but I now realize I should have returned them immediately. This is my image and my company being represented poorly by offering an embarrasing, unprofessional-looking business card. It is my understanding that you will not accept returns after 30 days. This is unfortunate. I would have gladly accepted a pro-rated amount of cards back. I would have never expected to receive another 1000 cards - 800-900 would have been fine and I would have paid to ship the bad ones back to you. I am not trying to get something for nothing. I will never use your company again nor will I ever give you a referral for new business. I will also make sure all my colleagues at the Rotary Club in both Oakland and San Francisco as well as my colleagues at the Chamber of Commerce and the Convention and Visitors Bureaus of both Oakland and San Francisco are aware of your customer service and poor quality. If you cannot stand behind the quality of your product, neither can I.

Posted by: mimi [TypeKey Profile Page] at September 22, 2006 3:00 PM

Sorry, my first comment I posted is a letter I sent to Overnight Prints today. I shake my head at the poor customer service I received. Beware! If it sounds to good to be true at a price too good to be true, it usually is!

Posted by: mimi [TypeKey Profile Page] at September 22, 2006 3:02 PM

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