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July 23, 2005

Don't tell me that!

UPS' web site is giving me a message most sane people probably never want to see: >Unable to track shipment "1Z XXX XXX XX XXXX XXX X". > >UPS could not locate the shipment details for your request. Please verify your information and try again later. > > >(1401) Given it had tracking information up to now, I'm assuming for the time being the tracking database is just down. Which brings up a pet peeve of mine: there's that mysterious "1401" down there, which is probably an error code internal to UPS. Instead of showing useless things to the customers, why not explain what the error is? Or that there's an error to begin with, if that's why the looking up the details failed? "Whoops, our database appears to be down, but your shipment information is safe and sound. Please try again later!" is much more reassuring to customers than "We couldn't find that package! 1401, whatever that tells you! Ha!" *Edit:* Looks like they may have had a crash and were restoring from backups. My package went from not existing to billing information received to its last departure scan in the hour since I originally posted this. Whew; that's reassuring.

Posted by Colin at July 23, 2005 9:06 PM

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