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June 29, 2005

APC: Great Customer Service

I've always been happy with APC's products. They make great stuff, real workhorses. Plus, with their TradeUPS program, I upgrade to a newer model of Uninterruptible Power Supply when the batteries die rather than shelling out for new batteries.

One of my UPSes recently failed, and I'm happy to say their customer support is as good as the other aspects of their company. An exceptional rarity in today's world, I actually worked with one service representative through my entire issue. From filing a ticket to troubleshooting to getting an RMA, it was all the same guy.

Excellent. It's always nice to work with someone who already knows the case history rather than starting from scratch at every step.

Posted by Colin at June 29, 2005 6:40 PM

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Such service is rare these days. I'm happy to know it still exists!! You might even consider letting them know how great their CS was. A bit of such praise goes a long way. :)

Posted by: Trinity [TypeKey Profile Page] at July 2, 2005 2:08 PM

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